Refund Policy

At Shama Collection, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Returns & Refunds

• Return request must be made within 7 days of receiving the order.
• Item must be unused, undamaged and in its original packaging.
• Items that are damaged, worn, or altered will not be eligible for a refund.

Non-Refundable Items

• Sale or discounted items
• Customized or personalized products
• Digital products

How to Request a Refund

To request a refund, please contact us at:
Email: shamacollectionpk@outlook.com
WhatsApp: Available on our Contact page

Please include your order number and reason for return. Our team will respond within 2 business days.

Refund Process

• Once your return is received and inspected, we will notify you.
• If approved, your refund will be processed within 5-7 business days.
• Refunds will be issued via the original payment method or bank transfer.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Shama Collection reserves the right to update this policy at any time.